Support & FAQ
How can we help you? Read the frequently asked questions below or contact us if you need further help.
Frequently Asked Questions
Everything you need to know about ERAPEX.
ERAPEX is a powerful shipping calculator plugin for WooCommerce that lets you create advanced shipping rules based on weight, order value, destination, shipping classes, and more. It is the only plugin that automatically detects overlapping rules, prevents costly errors, and saves you 10+ hours every month.
Yes! ERAPEX works with any WordPress theme that follows WooCommerce standards. It has been tested with Storefront, Astra, Kadence, Blocksy, Avada, and hundreds of other themes.
ERAPEX supports WooCommerce 5.0 and above, including the latest 10.x versions. We also fully support HPOS (High-Performance Order Storage) and Cart & Checkout blocks.
Free: limited rules, one site, basic features, manual updates, forum support. Pro ($79/yr): everything in Free, unlimited rules, one site, Pro features, auto updates, priority support. Enterprise($199/yr): everything in Pro, multi- sites, bulk pricing, dedicated slack support.
Absolutely. Our licensing is tiered: Free: 1 site, Pro: 1 site, Enterprise: multi-site license – multi-sites.
If you uninstall the plugin without clicking “Deactivate” on the license management page, your license key will remain marked as “active” on our server. When you reinstall the plugin later, you may see an error saying “Maximum activation limit reached” because the old installation is still counted as an active site.
**To avoid this:** Always click “Deactivate” before uninstalling the plugin. This will properly release the license from your current domain.
**If you’ve already uninstall the plugin without deactivating your license but want to reinstall later. Simply contact us with your license key and domain. We’ll help you sort it out within 24 hours.
Yes! We offer a 14-day money-back guarantee on all paid plans. If you’re not satisfied with your purchase for any reason, contact us within 14 days and we’ll refund 100% of your payment. No questions asked.
We accept all major credit cards (Visa, MasterCard, American Express), Link, GooglePay, ApplePay, and bank transfers. All payments are processed securely through Stripe.
Yes! We offer lifetime licenses: Pro Lifetime: $199 (1-time), Enterprise Lifetime: $399 (1-time).
Absolutely! We offer tiered discounts: 5-10 licenses: 20% off. 11-25 licenses: 30% off. 26+ licenses: Contact us for custom pricing.
Yes! We offer 30% off for all renewals. We believe in rewarding loyal customers, not punishing them.
Your site will continue to function normally with the free features, but you’ll stop receiving updates and support. You’ll have a 30-day grace period to renew at a 30% discount. After that, you can renew at the regular price.